Here are answers to questions that are commonly asked about our lifelike DuraRockô fake rock covers and enclosures, the most realistic, affordable and durable artificial rock products available today for covering pond filters and pumps, irrigation and backflow valves, utility boxes, septic tank lids and other unsightly items.

 

expand How long does it take to receive a DuraRock™ order?

We typically ship smaller sized DuraRocks™ via FedEx Ground within one or two days of receiving an order on a Mon.-Fri. schedule. Most customers receive their order within 4-7 business days depending on where they're located in the country.

 

The larger DuraRock™ models LB2103, LB2104 and LB21114 ship by common carrier so an additional day is normally required to make an appointment with the freight company to pick them up before they're shipped to our customers' doorsteps.

expand How are the DuraRock™ covers made and shipped?
Textures for the reproduction boulder molds have been meticulously taken from actual rocks found in nature so our customers are guaranteed a finished product that the majority of our customers say looks like the real thing...even at a close distance.

 

Hollow and open at the bottom, beautiful DuraRocks™ landscape accents are manufactured in the USA from a 100% recyclable industrial-grade, high-density polyethylene composite that is 1/4" thick. The DuraRock™ formula features modern UV inhibitors for maximum protection from the elements and is integrally enhanced with a unique blend of gritty crushed mineral stone for a dramatically more realistic appearance than fake rocks made in the past from smooth fiberglass that shines unnaturally


DuraRocks™ are extremely lightweight to allow for easy access to concealed objects, but are strong enough to be stood upon and won't chip, crack, break or wear down due to the elements (plastic line trimmers aren't a problem either).

 

DuraRock™ covers and enclosures have earned their reputation for being the most affordable and durable artificial rock products available today for covering pond filters and pumps, irrigation and backflow valves, utility boxes, septic tank lids and other unsightly items.

 

Our lifelike fake rocks ship to your doorstep via FedEx Ground (except the largest models LB2103, LB2104 and LB2114 which ship on a pallet via common carrier) and usually arrive within two weeks of being ordered.

expand Do you have a product return policy for your DuraRocks™?

Measure the item you want to conceal carefully and accurately since our DuraRocks™ cannot be returned unless damaged in shipping. In the unlikely event this occurs, and the claim is confirmed after the rock's inspection by FedEx Ground or a freight company representative, it will be replaced immediately with an identical model.

 

Contact us if you need to confirm whether a specific DuraRock™ model will hide your object.

expand What is the size of the interior space of each DuraRock™?
Customers who want to hide or conceal pond filters and pumps, irrigation and backflow valves, utility boxes, septic tank lids and other unsightly items in their yard or on their property need to know if the interiors of our DuraRock™ covers will completely conceal it.

 

It's important to note that the dimensions shown for each DuraRock™ model are exterior--not interior--measurements and taken at the base. The height measurement is the highest point of each irregularly-shaped fake rock cover and enclosure. To understand how much usable interior space there is, please refer to the drop-down menu Size Chart on the order page to see the most common dimensions for items that each DuraRock™ model can hide.

 

Contact us if you need to confirm whether a specific DuraRock™ model will hide your object. Remember to measure your item carefully and accurately since DuraRocks™ cannot be returned unless damaged in shipping (in the unlikely event this occurs, and the claim is confirmed after the rock's inspection by FedEx Ground, it will be replaced immediately with an identical model).

expand How are the exterior and interior dimensions measured?
As mentioned above, the exterior dimensions shown for each DuraRock™ model are taken at the base of each model. Since the interior of each rock varies due to the ridges, indentations and irregular shape of the outer walls, the drop-down menu Size Chart on the order page is helpful for understanding the general usable interior space for hiding or concealing pond filters and pumps, irrigation and backflow valves, utility boxes, septic tank lids and other eyesores.
expand How are DuraRocks™ colored?
All DuraRock™ models are integrally colored which means the rich color patterns seen on their surfaces are the same throughout the durable material so customers can depend that it won't wash off or chip or peel over their years of use.

 

Most importantly, the DuraRock™ formula is also integrally enhanced with a unique blend of gritty crushed mineral stone for a dramatically more natural appearance than fake rocks made years ago from smooth fiberglass that shines unnaturally.

expand Will the DuraRock™ covers blow away in the wind?

DuraRocks™ are specifically designed to be lightweight to allow for easy access to concealed objects. Heavy-duty plastic security stakes are shipped with each model to anchor them, if deemed necessary in local conditions, to the ground using flanges on the bottom edges. Customers who want even more security will often dig holes in the ground below where the flanges are located on their DuraRock(s)™ which they'll fill with quick-drying cement, embed a short piece of chain from their local hardware store in the cement where it will set and dry in place, and then loop a cable or another piece of chain through the cemented chain and the hole in the DuraRock™ flange which can be locked.

 

Helpful Installation Tip!  For added realism, we recommend burying the boulder's bottom edge and stake flanges below ground level or covering them with mulch, soil or gravel so they can't be readily seen by passersby.

expand Can a child stand or climb on a DuraRock™ without damaging it?

Although they're not designed to be play equipment for children, the DuraRocks™ are generally structurally strong enough to hold the weight of a child or young adult without being physically damaged should they be scrambled over by one.

expand Can we attach an address or welcome plaque to a DuraRock™?

Absolutely! After ordering and receiving your DuraRock,™ visit www.AddressNumbers.com and select a style from their wide selection of quality and affordable address and welcome plaques which will fit the surface area and preferred side on the rock you purchased.

Then, mark and drill small holes with a standard metal bit in the wall of the DuraRock™ to mount the plaque from the front and tighten the screws down with nuts and washers from underneath and inside the rock for the perfect functional landscape accent.

expand Can the DuraRock™ covers be drilled or cut for ventilation or access?

Absolutely! If the item you want to cover needs air circulation to prevent heat build-up, you can drill small holes with a standard metal bit in the walls of opposing sides of the rock to allow cross-ventilation.

Ventilation requirements for common items include wells (1/2 sq. inch), septic vent pipe (2 sq. inches), pumps (consult pump product manual), utilities (talk with your utility provider), and backflow prevention devices (refer to local codes).

Note: Heat generated by a pump or motor being concealed by one of our fake cover rocks will not affect the boulder. Since polyethylene is a thermoset plastic, it won't melt when exposed to high temperatures.

A Sawzall or similar type of reciprocating-motion saw with the proper blade can be used by a skilled operator if needed to cut a hole in any DuraRock™ for a cord, switch or other custom purpose.

expand What maintenance is required? Will the color fade? Can it be touched up?
The rocks require no specific maintenance. All DuraRock™ models are integrally colored which means the rich color patterns seen on their surfaces are the same throughout the durable material so customers can depend that it won't wash off or chip or peel over their years of use. The addition of modern UV inhibitors in our formula offers additional protection against the elements.

expand Is there a manufacturer's product guarantee?

A 5-year, 100% Satisfaction Guarantee is offered if the craftsmanship or material is found to be defective in any way (with the exception of incidents of vandalism or acts of God). Customers with a valid craftsmanship claim will receive an immediate replacement with an identical model once the product is returned and/or the claim confirmed.

expand None of your DuraRock™ covers fit our dimensions. Are custom sizes available?

We offer such a broad selection that we rarely hear from customers who can't find the right size fake rock cover. If it does happen, unfortunately the process we use for creating our lifelike custom molds using textures from actual boulders is expensive and time-consuming so we are unable to take requests for custom sizes or shapes apart from our current collection of faux rocks.