Website usage terms and conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Silver Cloud’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Silver Cloud’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at PO Box 3033, Ventura, CA 93006. Our company registration number is 12-10-2440 as registered in the city of Ventura, California. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
  • By purchasing a product from us, You agree to and accept our returns and exchanges. All sales are final, unless there is a defect in the craftmanship or quality of an item, in which case an exchange will be issued immediately. No refunds will ever be issued.
  • Both you and Silver Cloud have the right to terminate any services agreement for any reason, including the ending of services already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes underway. Any monies that have been paid to us which constitute payment in respect to unused services, shall be refunded.
  • Payments made by Visa, Mastercard, American Express, and Discover are all acceptable methods of payment. Our terms are payment is due at the time of ordering.



• Returns must be authorized by a representative.. Please call (805) 766-9797 to speak with an associate.

• An item may be returned within 30 days of shipment, with authorization.

• The customer will be issued a Return Merchandise Authorization (RMA) number which must be included on the outside of the package.

• If the item was purchased under a "free shipping" promotion, and the item is received back in new condition, the seller will refund the purchase price of the item minus the actual cost of shipping from the original transaction.

• All return shipping charges are the responsibility of the buyer.

• A 10% Restocking fee will be charged to any return that is not a direct exchange.

• Items must be returned in new condition and in original packaging

• Company reserves the right to charge an additional restocking fee if the product arrives without all original packing materials, or if it is not in new condition.

• Items damaged by the customer before return will not be accepted.

• Items received with obvious shipping damage should not be accepted from the shipping company