Thank you to the following customers who took the time to write us with their comments about our artificial, faux, fake rocks and covers.
"THANK YOU!! Fantastic customer service!!!! (Your staff) just left a voice-mail alerting us to the delivery of our purchase - Wow! In fact many wows here: The product has already been shipped, it will arrive in a week's time, and of course the voice-mail letting us know of all this. Kudos!! Thank you!! By all means, please do add my comments to your website!! Anything I can do to give you a much-deserved HUGE pat on the back would be my honor!"
"My order arrived right on schedule and I am writing to tell you how pleased I am with the product! It is exactly what we needed to cover the septic lid. I will be recommending your company to neighbors and friends for your excellent product, ease of doing business with and efficiency par excellence." (See before and after photos below).
Just a note back to say our (DuraRock) arrived and WE LOVE IT! It's the perfect color, the perfect size and it's exactly as described...but better! Thank you very much for the exceptionally great service and the best ever merchandise! I'm passing the word about you! I've told everyone I've come in contact with about my new rock...at first they think I've lost my mind, until I tell them "the rest of the story!"
"...Everyone here is very happy with the look of the (DuraRocks) in our courtyard. You definitely have a product and service we'll recommend to others. Thanks again."
Roosevelt University, Physical Resources
"I am very impressed both with the artificial rock that I received and the very organized customer service. I have passed your company's information on to the nursery and landscaper I use, as well as to friends. "
White Plains, CT
"Got my (DuraRock) - LOVE it! And by the way, thank you for your fabulous customer service! It's the best I've seen anywhere for a long, long time. Love that too!"
"The (DuraRock) arrived today on schedule. I removed it from the box and saw a beautiful, magnificent rock. Thank you for your great service and artistry. I will be buying more from you in the future."
"We received the rock as expected. I am so impressed and pleased! It is exactly as pictured and described on your website. It looks like a "real" rock (even the sparkle when the sun hits it) and works perfectly to cover the cable box in our yard.
Your website and personal communication made doing business with you a pleasure. The 360-degree view of the rock and exact dimensions of what would fit under it were really helpful in choosing the right model for us. The quick answers to my questions and continued communication during the order process was so appreciated as I think that so many companies have lost their customer service when they (sell on the) Internet. Thanks!"
"Thank you for your quick and informative answer. It has been a pleasure working with you and your company. The (DuraRock) product is great. I would recommend you to anyone."
"Most fake cover rocks on the Internet look like ugly meteors or scoops of melted ice cream! LOL! The manufacturers apparently don't care if they appear real or not. That's why we were so impressed with your DuraRock™ products since they seem so natural compared to other artificial rocks, even up close. Thanks for offering fake rock covers with such realistic detail (we especially enjoy the sparkle of the tiny quartz mineral stone on the surface!)."
Mr. and Mrs. R. Reynolds
"Just wanted to let you know how VERY impressed my husband and I are with the (cast stone) landscape rock we just received. We had been looking for an alternative to the expense and potential damage to the yard that bringing in the real deal would create but did not want, and would not settle for, anything tacky looking.
So, although your product sounded top of the line on your website, we were still not quite sure what to expect. We were very pleasantly surprised and thrilled when we opened the shipping container and got our first look at our new landscape addition. We removed it immediately and set it in place. Perfect size, shape, texture, weight, everything. Totally not tacky in any way.
It looks and feels like a real rock. I would willingly recommend your products to anyone and will be looking for more ways to potentially incorporate more into our yard. So, thank you again for a wonderful product! Keep up the good work."A. and J. Sheehan
"I have been planning on sending you a quick thank you for several days now, but I keep getting sidetracked. I have received both your message and a tracking e-mail from (FedEx Int'l. Ground) regarding expected delivery (of 18 boulders) and I am alternately impressed and thrilled.
I want to thank you once again for all your help. You have made the process pain free and at this time of year, I appreciate that more than I can say. It has truly been a pleasure dealing with you and I hope to have an opportunity to do so again in the near future."
Silvana Dagelic, Gen. Mgr., Urban Garden
Toronto, Ontario (Canada)
"I (received) my rock yesterday, and I just wanted to say that it's the best I've seen ever! It looks real, and even already has an aged and weathered look! I'm very pleased with my purchase! It will be adding a great deal of realism to my images!"
"I had never seen a 'fake' rock I liked until I visited the factory where these rocks are made. Ended up buying two smaller rocks in the sandstone and red rock colors for my front yard.
The rock surfaces have the texture, roughness and color variations you'd expect in a real rock. Several neighbors have commented on how much the rocks add to the overall look of the yard. And they have no idea the rocks aren't real.
Now I'm ready to order some of the larger ones available through Costco.com. These are priced very well for an excellent product."
Ron Glass, San Francisco, CA
"I am simply thrilled with the two landscape boulders I received. I was very worried that the boulders would appear "fake" or "plastic," but they are amazingly realistic, both in look AND feel. I placed a couple of my big river rocks next to your boulders, and they are identical in color, texture and appearance.
What sold me was the fact that I can move them as my landscaping evolves--not an option when a forklift (and crew) is required to move real boulders of this size. Your products and customer service are excellent--good job!"Joan G.
"The moment I received your boulders, I couldn't wait to work on my water feature project. They're fantastic! I love them! I used the rocks as the foundation for my choice of elements for the Japanese "tsukubai"-inspired focal point I wanted to build next to the door to our patio.
I got pond pebbles that complemented the sandstone color of your boulders, and a stone jar just the right size, and there it was! I wouldn't have been able to complete this project as beautifully as it turned out without your boulders. Looking so realistic, and being big enough to make an impact but light enough to work with, your rocks certainly made a difference. I am recommending them to everyone I know."
"I found your company through surfing on the Internet and looking up 'fake rocks.' Although I must admit your (rocks) look very realistic, I was most impressed with your packaging! I will definitely tell my friends of your quality and craftsmanship. I will be looking at a rock for our address imbedded into it next. The rock I just purchased from you is used as a cover-up for the electrical (box) for our water feature."Mike Martin
"A friend told me about your website after I was at his house and saw three of your artificial rocks in his front yard. I have to admit that part of the reason I wanted to buy a couple of them for my home was because of all the fun I had at his place trying to guess which ones were real and which ones were not. I mean, I was just inches away and couldn't tell which of them were not natural.
As a matter of fact, after ordering two of your fake rocks (I apologize for using that term since it's not justified), I invited some of my neighbors over and have shown them to others since then. Nobody can tell the difference!"Randy Johnston
"I just want to commend you guys on the product, the speed in which I received the product, the quality of the product, and the packing and shipping. You guys are awesome. I purchased model LB20 and it is perfect! I'm really glad we found you! Thanks again!"Sandy Nickell
"My husband and I have been wanting to accent our front and back yard and garden area with real rocks so we started calling around to some of the landscape companies in our area. Ever try finding and moving a real boulder, much less several of them? We discovered it wasn't as simple as it sounds.
We eventually found someone who ships in boulders from out of state and had piles of them in-stock, but we could only order them by small, medium or large sizes (whatever that means) and we didn't have a choice of picking them individually.
The fellow said they would deliver them in a dump truck to our front yard and we would have to make arrangements to have them placed where we wanted them. It sounded simple until we started planning how to do that, who could help and what the cost would be. Since the rocks weighed anywhere from 500-1,200 lbs. we learned we would need a Bobcat tractor and at least several men. Plus there was going to be a problem getting through to the backyard from the side of the house. The rocks seemed inexpensive at first, but when we added it all up we realized buying fake rocks from your company was better for many reasons!
Needless to say, after finding and ordering your company's products we are delighted. Your customer service was excellent (I especially liked your follow-up phone call to say when FedEx would be delivering our order--nice touch in this day and age!) and most importantly your rocks were as advertised....very authentic replicas!!! Thank you for having such a fine product!"Marilyn DeSilva
"We just received the first of four artificial boulders we plan to order from you. Wow! We wanted to just order one to see if your products are any better than the cheap fiberglass rocks available online and in catalogs and I have to say they are better than even the best theme park fake rocks we've seen. Very impressive! They're heavy, but not too heavy. They're big, but not too big. And they have incredible detail just like real rocks. Based on how pleased we are with our first impressions, please send us three more. Our order info is attached."Carolyn Knight